MERCHANDISES POLICY

Exchanges & Return Policy

Shipping

 

  • Our Courier Partner is Canada Post. Any losses or damages in transit will not be responsible by the sender.
  • Delivery between 2 to 5 business days after the order date depending on geographic location. (NOTE: Orders for shipping will be received depending on location as well as chosen method of shipping.)
  • We regret that we do not refund original shipping costs with the return.
  • Please note on the front side of your receipt or packing slip the reason for your return.
  • We will not be accountable for the return shipping freight. You are responsible for those and for any damages incurred during the return shipment.
  • If the items with quality issues, please contact us within 24 hours of receiving the goods for relevant solutions (expired date will not be accepted)
  • If the appearance, accessories and packaging of the product are not damaged, please contact the owner of the store to apply for return inspection.
  • Before the quality problem has been identified, the return shipping fee should be borne by the buyer.
  • For hygiene reasons, Amanda Beauty Supply does not allow returns or exchanges on any opened, unsealed, used or damaged products.
  • Opened liquid or consumable items are final and cannot be returned or exchanged
  • FINAL SALE MERCHANDISES - No refunds, credits or exchanges.
  • All returned items must be in the original condition with the original packaging and must be returned within 14 days of purchase with an authentic receipt.
  • Returns are not permitted after the allowable return period. 
  • We reserve the right to designate any other items as non-returnable in our discretion. 
  • Order cancellations are only possible before your order has been shipped. You can verify your order's status by calling 905-604-2780


Out of Stock Items

  • All orders are subject to availability. In the event that one or more of the items in your order are out of stock: we will notify you via email, automatically issue a refund to your original payment for the out of stock item(s) and proceed to process and fulfill the rest of your in-stock order.


Modifications to Order

  • Once you have completed your purchase, we are unable to alter or modify your order in any way. 


Cancellation of Order

  • We reserve the right to designate any other items as non-returnable in our discretion. 
  • Order cancellations are only possible before your order has been shipped. You can verify your order's status by calling 905-604-2780

In-Store Pickup

  • Any Online Pickup must show the staffs of its order confirmation.
  • For hygiene reasons, Amanda Beauty Supply does not allow returns or exchanges on any opened, unsealed, used or damaged products.
  • FINAL SALE MERCHANDISES - No refunds, credits or exchanges.
  • Opened liquid or consumable items are final and cannot be returned or exchanged.
  • We reserve the right to designate any other items as non-returnable in our discretion. 
  • Order cancellations are only possible before your order has been packed or your order has placed for two hours. You can verify your order's status by calling 905-604-2780.

 


Our main priority is to make sure that every one of our customers are completely satisfied!

 

COVID-19 NOTE:

In order to avoid contagion during the COVID-19, the products purchased at our store CANNOT be RETURNS, EXCHANGES OR REFUNDS, PLEASE confirm the products before placing an order, thank you for your understanding.